True Windows

After Care

In this section we try to outline all aspects to caring for your windows and doors and deal with issues that sometimes arise surrounding our products. If there is some information that you would find useful that is not present please let us know and we will try to add it.

Glass unit breakage
All of our glass packages are filled with an inert gas. Usually this is Argon, but occasionally it will be Krypton or Xenon. The glass packages are very robust but they are not indestructible.

Listed below are things to avoid around your glass packages.

  • Hitting the glass package hard with a sharp metal object ie a nail or a scaffolding pole.

  • Where glass runs down to the floor it will be laminated safety glass. Do not leave dark colour objects (eg; black bin liners) lying against the glass. In direct sunlight the black surface will heat up the glass on the interior of the window a lot more than the exterior and this can cause the glass package to crack.

  • If your window frames should take in excessive moisture it can cause major swelling of the frames. It is possible that this will place undue strain on the glass package and cause it to crack.

At the end of the construction period, it is usual that you and / or your builder will want to give the whole project a good spring clean. The best products for cleaning timber frame windows is warm soapy water and standard window cleaner. Do NOT use chemical cleaners (especially those for uPVC windows) on the paint surface. These cleaners can permanently damage the finish on the windows and can corrode the permanently elastic silicon bead that seal the glass package in place. Follow the link to see Cleaner Damage.

Salt Water
If your windows are aluclad externally and you live in a coastal area, it is important to occasionally rinse off the salt residue that can build up on the aluminium surface of the windows. If this residue is left on the aluminium for long periods it can cause pitting or corrosion on the alumimium.

Windows supplied in an Oiled finish require regular re-oiling.

This can be done quickly and easily using 2 clothes, some warm water, and Oil.

Dampen one cloth in the warm water and wipe down your windows,
getting rid of any loose residue, cobwebs, etc.

Let the timber dry after the wipe down.

Apply the Oil liberally to the second cloth and rub onto the cleaned window surface. Make sure you get a covering of Oil on all parts of the external frame.

This process will need to be undertaken more often in the early part of your windows life.

We recommend;

Year 1 Every 3-4 months
Year 2&3 Every 6 months
Year 4 onwards Annually

In coastal areas you may need to Oil more than once a year.

Please note that even with the above regime, Windows and Doors with an Oiled finish will most likely be subject to a degree of bleaching from sunlight over time and that this bleaching is likely to be uneven across the frames. While some people might find this unsettling we feel that a house just like a person will change, mature and improve with age.